We use the information which you supply to us to handle orders.

We do NOT share the information we receive with third parties.


If you are under 18, you may use products only with the involvement of a parent or guardian and GP

Access to website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free.

Copyright, authors’ rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Slimmingandinchloss ltd, its affiliates or its content suppliers and is protected by international copyright, authors’ rights and database right laws.

Pricing and availability

We list availability information for products sold by us on the website, including detail on each product information page. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.


Goods ordered by you will be dispatched royal mail recorded delivery. You may contact track the delivery your order at any time


You may cancel your order for goods by contacting me

Order cancelled before delivery of goods

If you cancel your order before your goods are dispatched you will be entitled to a full refund of the price and delivery costs.

Returns Procedure

If you wish to return items, please make contact with us by phone, fax, post or email within 7 working days of receipt. We will immediately issue you a returns form & returns reference number, which should be returned with the goods.

We recommend that all goods are returned by Royal Mail recorded delivery and that you take appropriate insurance against loss or damage of goods in transit.

We use all reasonable efforts to ensure that replacements and refunds are processed within 14 days of the date on which we receive the returned goods.

If the returned product is not in perfect condition we reserve the right to refuse a refund.

All items should be unopened and unused

Health & Safety

By purchasing any product from us you acknowledge that you have read and understood our Suitable Use Guidelines.

Pre Order Medical Record & Contraindications Check

By ordering this product you confirm that I:

Do not have any of the following:

  • A BMI below 20, or above 36
  • A severe psychiatric disorder
  • Depression of more than a minor degree
  • Gout
  • Porphyria (active or latent)
  • Type 1 diabetes or taking insulin or sulphonylureas
  • Arrhythmia Bradycardia. Tachycardia or taking Digoxin
  • Convulsions or Epileptic seizures or taking anti convulsion drugs
  • Any heart condition
  • Angina
  • Severe kidney or liver disease
  • Hypertension
  • Any medical condition which affects their dietary requirements (including bulimia and anorexia).
  • Taking and prescribed medication

Active cancer

I also haven’t:

  • Given birth in the last three months (or had a miscarriage 20 + weeks gestation)
  • Received treatment for cancer during the last 3 months

If you have any of the above you confirm by purchasing that you have confirmed with you GP that it is ok to take any of the products on the site

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights.


If you have any queries in relation to our service or if for any reason you are dissatisfied with the service provided by Us You should contact Our Customer Services Team.


These Conditions are subject to the laws of England and Wales.